How can we help you today?

We arrange international air, ocean and road freight, door-to-door delivery, warehousing and pet relocation. See the Logistic Services page for details.

Contact our team with your origin, destination, item or pet details, preferred dates and any special needs. We reply with options, timing and a price.

Request a quote

Restricted and prohibited items differ by country, carrier and transport method. Read our Shipping Guidelines first, and contact us if you are unsure about a specific item.

As early as you can. For international shipments we suggest booking several weeks ahead. For pet travel, allow 30 to 60 days for vet checks, paperwork and airline space.

Open the Track page and enter the tracking number we gave you. You will see the latest status and milestones.

Updates are added at key checkpoints, such as pickup, departure, arrival, customs release and delivery. Timing depends on the route and carrier.

Check the number for typing errors. New shipments can take a short time to appear. If it still fails, contact support with your number and we will check it.

Delays can come from weather, customs checks or flight changes. Your tracking status will show the update, and our team can explain the cause and the next steps. For live animals, we prioritize their care during any delay.

Pets usually travel in a pressurized, temperature-controlled hold area. We plan routes and timing to limit waiting time, and a suitable crate with water and a familiar blanket helps your pet stay calm.

We strongly advise against it. Sedatives can affect breathing and blood pressure at altitude, and many airlines refuse sedated animals. Speak to your vet about safe ways to keep your pet calm.

Often yes, but with extra care. Breeds such as bulldogs, pugs and Persian cats are sensitive to heat and breathing stress. Some airlines restrict them, especially in hot months, so contact us early to plan the safest route.

Your pet should be able to stand, turn around and lie down comfortably. Airlines have their own crate rules, and we will confirm the right size for your route.

Requirements depend on the destination, but commonly include:

• An international health certificate, usually issued shortly before travel
• A microchip record
• A valid rabies vaccination certificate
• Import permits or blood tests where the destination requires them

Always confirm the rules for your exact destination before you travel.

It depends on the destination country. Some countries need no quarantine when paperwork and tests are complete, while others have strict rules. We help you check the requirements and prepare the documents.

Usually a commercial invoice and packing list, plus any permits or licences your goods require. Requirements vary by country and item, so ask us before you ship.

Payment options are confirmed with your quote. Contact our team to learn which methods are available for your booking. You receive a full cost breakdown before you confirm.

Changes are often possible, but fees and deadlines depend on the carrier and service. Read our Terms of Service and contact us as soon as your plans change.

We only use it to arrange and track your shipment. Read the full details in our Privacy Policy.